How we protect your data.

Privacy Policy

Privacy Policy

Last Updated: April 04, 2026

Introduction

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our Service. It also explains your privacy rights and how applicable laws protect you.

We use your personal data to provide and improve our Service, including our WhatsApp integration for placing orders and booking tables. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation :

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.

Definitions :

  • Company refers to Namo Restaurant.
  • Personal Data means any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes data on behalf of the Company.
  • Usage Data refers to data collected automatically when using the Service.
  • Website refers to Namo Almaty, accessible from https://namoalmaty.com
  • You means the individual accessing or using the Service.
  • WhatsApp Integration refers to the feature that allows you to place food orders or book tables via WhatsApp.

Collecting and Using Your Personal Data

Personal Data :

We may collect the following personal information:

    • Name
    • Phone number
    • Order details
    • Table booking details
    • Messages shared during WhatsApp conversations

Usage Data :

Usage Data is collected automatically and may include:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visit
  • Time spent on pages
  • Device identifiers

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor activity on our Service and store certain information to enhance user experience.

Use of Your Personal Data

We use your personal data for the following purposes:

  • To process food orders and table bookings
  • To communicate with you
  • To improve our services and user experience
  • To fulfill contractual obligations

Retention of Your Personal Data

We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy.

WhatsApp conversation data is typically retained for up to 12 months, unless a longer retention period is required by law.

Disclosure of Your Personal Data

We may disclose your personal data in the following situations:

  • Business transactions (e.g., mergers or acquisitions)
  • Compliance with legal obligations
  • Requests from law enforcement authorities

Security of Your Personal Data

We take reasonable measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Links to Other Websites

Our Service may contain links to third-party websites, including WhatsApp. We are not responsible for the privacy policies or practices of these external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Scroll to Top